Improving customer experience

To help improve the experience for our customers, in the past year we’ve expanded our team, refined our processes and collaborated more effectively with our stakeholders. See all the updates below.

Engaging with our communities and involving customers in our work gives us valuable insights that inform our decision-making and help us to better understand and meet your needs and expectations.

Engaging with our communities

Improving customer experience
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tree pulling down power lines

Minimising outages in storms

How we respond to weather events
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Outage information a click away

Improving the experience for customers online
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Customer service recognised

She may not fly a plane, carry a rifle or go into combat, but the NZ Defence Force (NZDF) reckons Shirley McGrath’s customer service is on point. Shirley, our Electricity
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Learn more about our improvements

get in touch

We like to get feedback from our customers so please share your thoughts.