To provide you with a strong service, we need a strong building.
Our old Network Operations Centre (NOC) was not up to scratch. It wasn’t seismically rated to provide life-line services in times of crisis, and it was small and noisy, creating a safety risk for our operations. We need to hear voices clearly, and over the past five years our control centre operations had increased by 40% (that’s a lot of voices and a lot of listening).
We knew that a purpose-built NOC was the fundamental building block to deliver on our CPP commitments to you. It had to be priority. We began construction in September 2017, and by late 2018 our team had moved in.
Our new centre is extremely tough and well-equipped. It meets importance level 4 for seismic resilience and can cope with a 1 in 2,500-year earthquake. It has a sophisticated fire suppression system, a backup generator capable of maintaining supply for three days, auxiliary water tanks and redundant fibre and radio communication circuits. It will meet our customers’ needs well into the future.
In planning the design, we visited electricity control rooms across New Zealand and Australia. Our focus was to future-proof, so we created a floating floor that allows wiring to be changed for different uses of space. We can adapt and evolve as needed. Flexible meeting areas and improved acoustics also allow higher productivity for our team.
Crucially for you, our customers, the new NOC means we can better manage any major issues that affect the network. Our building has a dedicated ‘Storm Room’ with a six-screen video wall, which supplies information to all network operators. It was designed to fit our Coordinated Incident Management System (CIMS) approach, which we couldn’t achieve in our old building.
Thanks to our new NOC, our response protocol for major events is the best it’s ever been. We have laid strong foundations to power your future.